What can I do if I purchased the wrong package?
You can choose
the right package for you by checking all the information regarding the amount
to be paid and the automatic renewal terms that you will be given on the
payment page or in the Terms and Conditions of the service. We are unable to
modify the package purchased with another, as indicated in our Terms and
Conditions of the service. Therefore, please read carefully the description of
the package you want to buy before confirming the purchase.
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Can I change my already-purchased subscription plan?
A subscription plan cannot be changed until it expires, as indicated in our Terms and Conditions.
How can I change my password?
If you want to change your password: Click on your image in the top right of any page on the Site and then on "Change Password"; Enter the current password and the new one, confirm your new password in the "Repeat Password" field and click on the ...
How can I change the profile photo?
From the section "Manage Photos" you can change the photo to associate with your profile using the button on the left. We remind you that only users who have uploaded their own photo as a profile picture will be visible in the search results.
How long will it take before I am charged and my account is activated?
The Premium Profile account will be activated immediately after the payment is processed. The amount will be charged after purchase. If payment is made by credit or debit card, the method of payment can be via a single payment for the entire amount ...
How can I see the charges on my card statement?
The charges for the subscription plan or other packages purchased on the Site will be visible on your credit or debit card statement with the wording that it was communicated to you during the purchase process or found in the payment receipt uploaded ...