Refund

Refund

If you wish to submit a refund request, you must send an email with your request directly to Customer Service via the contact form.

Once the request has been submitted, it will be taken in charge by our operators, who will carry out the necessary checks and provide you with feedback via e-mail.
Please include the following information in your request:
  1. The email address used to register for the service
  2. The date and amount of the transaction
  3. The last four digits of the card used
  4. The card’s expiration date
  5. The reason for your request
This information is essential to allow our operators to process your request as quickly as possible.
​
Please bear in mind, before making a refund request, that no refunds are permitted for credit package purchases.


    • Related Articles

    • Tips and information on payments

      In this article we will talk about: Payment problems Request for 3DS authentication 1. PAYMENT PROBLEMS Why was my credit or debit card refused? There are many reasons why the payment may be rejected by your card issuer. The most common are: ...

    • How can I keep track of payments made on the site?

      For each purchase you make on the site, whether it is a subscription or a package of credits, a receipt will be generated with a summary of the product purchased. Receipts will always be available for viewing or downloading and stored in the Purchase ...

    • How can I see the charges on my card statement?

      The charges provided for the subscription plan or other packages purchased on the Site will be visible on your credit or debit card statement with the wording that it was communicated to you during the purchase process or found in the payment receipt ...

    • Accepted payment methods

      CREDIT OR DEBIT CARD PAYMENTS We use leading payment institutes to provide a secure system, and accept all credit and debit cards. To make your data as secure as possible, we do not store any card information on our servers. To pay using credit or ...

    • Do I have to introduce my credit card for every purchase in the site?

      Making the first purchase, you authorise any subsequent charges for other purchases to be made to the same credit card. Your bank may require you to manually enter your card for anti-fraud verification purposes.